Terms of Use

The report is based entirely on the answers you provide and has not been reviewed by a clinician. Any decisions about your health, including treatment, must be made with a qualified healthcare professional.

Clinical care is different, and is described in section 6. Where you book a consultation or join a membership, that care is provided by an independent prescriber, not by Solene Health.

The service does not replace advice from your GP, pharmacist or other healthcare professional. Never disregard or delay seeking professional medical advice because of something in your Solene Health report.

You may use Solene Health only if you are aged 18 or over, resident in the United Kingdom, and providing information about yourself. By using the service you confirm that this is the case.

Your report is generated using artificial intelligence based on your self-reported answers. As such:

• Symptom scores reflect what you report and have not been clinically verified.
• AI-generated content can contain mistakes or omissions.
• The report is a starting point for a conversation with your clinician, not a clinical conclusion.

Always confirm any information in your report with a healthcare professional before acting on it.

• Provide accurate and complete information, the usefulness of your report depends on it.
• Use the service and your report only for your own personal healthcare.
• Do not rely on the service as your sole source of health information.

If you book a consultation or join a membership, your clinical care is provided by an independent nurse prescriber registered with the Nursing and Midwifery Council, working from a clinic registered with the Care Quality Commission. She assesses you, prescribes in her own right, holds your clinical record and is professionally accountable for your care.

Solene Health Limited provides the technology, the booking and the billing. We do not diagnose, prescribe, dispense or supply medicines, and we do not overrule a clinical decision. Prescriptions are dispensed by a registered pharmacy, which is responsible for the medicine it supplies.

A consultation is only ever an assessment. Nothing you pay for is a purchase of a prescription: your prescriber may decide that treatment is not right for you, or that a different treatment is, and the fee covers her time and judgement either way.

Prices at the date of these terms:

• First consultation: £79, a 45-minute video appointment, paid when you book.
• Essentials membership: £69 a month.
• Complete membership: £99 a month.
• Testosterone add-on: £99 a month, on Complete only and only where your prescriber judges it clinically right for you, making £198 a month in total.

Memberships are billed monthly in advance by card, on the same date each month, until you cancel. Payments are processed by Stripe; we do not store your card details. If a payment fails we will try again and let you know, and we may pause your membership if it stays unpaid.

We may change our prices. If we change the price of a plan you are already on, we will tell you by email at least 30 days before it takes effect, and you can cancel before then if you do not want to continue.

Minimum term. Membership runs for a minimum of three months from the day you join, and monthly after that. Once the three months are complete you can cancel at any time. Three months is roughly how long it takes to know whether a treatment is working for you.

If your prescriber advises you to stop. The minimum term does not apply. You would never be asked to keep paying for care your own prescriber has withdrawn or paused.

How to cancel. Open Billing in your account and cancel there, or email us at hello@solenehealth.co.uk. Cancelling stops future payments. Your membership continues until the end of the month you have already paid for, and we do not part-refund an unused part of a month.

Appointments. If you cannot make an appointment, tell us at least 24 hours before and we will move it at no charge. A missed appointment, or one cancelled with less than 24 hours’ notice, may be charged. If we cancel or cannot provide an appointment, you get a full refund of that appointment.

If something has gone wrong. These terms do not affect your rights under the Consumer Rights Act 2015, including your right to services carried out with reasonable care and skill. Email us and we will look into it. Complaints about clinical care are handled by the registered clinic providing that care, and we will pass your complaint on and tell you who is dealing with it.

We handle your personal and health information as described in our Privacy Policy, which forms part of these terms. By using the service you acknowledge that policy.

The service, including its design, text and the report template, is owned by Solene Health Limited and protected by intellectual property laws. The report we generate for you is yours to keep and to share with your healthcare providers for your own care.

The service is provided “as is” and “as available”. We may change, suspend or withdraw all or part of it at any time, and we do not guarantee it will always be available or error-free.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under UK law (including your rights as a consumer under the Consumer Rights Act 2015).

Subject to that, Solene Health is provided for information only, and we are not liable for any clinical decision, treatment, or outcome arising from your use of the service or your report. You are responsible for decisions made with your healthcare professional.

These terms are governed by the laws of England and Wales, and any disputes will be subject to the courts of England and Wales. If you are a consumer, you may also have the right to bring proceedings in your local courts.

We may update these terms from time to time. The “last updated” date at the top shows when they were last revised. Continued use of the service means you accept the current terms.

Solene Health is operated by Solene Health Limited, registered in England and Wales, company number 17384685. Registered office: C/O Ablm Associates Ltd, Regus Stuart House, St Johns Street, Peterborough, Cambridgeshire, PE1 5DD. Email: privacy@solenehealth.co.uk.