Menopause care that listens first, then stays with you

Yes. From your first appointment through to your reviews, everything is by video, with weekly tracking through Solene and medication posted to your door by a registered pharmacy.

Andrea, every time. She is an independent prescriber, which means she assesses you and prescribes in her own right, without a referral or a GP appointment, and she is the one who reviews and adjusts your treatment later.

You pay £79 for a 45-minute online consultation covering your history and setting up your treatment plan. She confirms your identity from photo ID during the call, as remote prescribing requires. If you decide to continue, membership is from £69 a month (Essentials £69, Complete £99, or testosterone on its own £129 where your GP prescribes your HRT), billed monthly in three-month cycles.

After your first appointment, once you have decided to join and Andrea has set up your treatment plan. You are not committing to anything before you have met her.

Yes, and it has its own route. If your HRT is already prescribed and managed by your own GP, Andrea can look after your testosterone alongside it for £129 a month, covering your treatment and your reviews. She will need to know what you are taking and at what dose before she prescribes anything, so bring that to your first appointment. If you would rather she looked after all of it, that is Complete with testosterone at £198 a month, with no prescription fees. Either way it is never available on Essentials, because it commits you to a blood test roughly every three months while your dose is being settled, and Essentials is built around one review every six months rather than that cadence.

Yes, and they are not included in your membership. Andrea will ask for a female hormone panel when she needs one to prescribe safely: usually once a year, and every three months while a testosterone dose is being settled. You arrange it yourself and pay the lab directly. She will tell you exactly which markers she needs, which matters more than the price, and she can point you somewhere if you would rather not choose. You can use whichever lab you like, either a kit you use at home or a blood draw at a clinic, and prices start at around £45. The result comes to you and is yours to keep. You share it with Andrea and she reviews it before she prescribes.

For most women the benefits outweigh the risks, but it is individual. Andrea reviews your personal and family history and will be honest with you, including recommending non-hormonal options where those fit better. The British Menopause Society publishes guidance on the balance of benefit and risk.

Your clinical record belongs to your prescriber, Andrea Curtis, as the regulated clinician responsible for your care, and is kept under her practice's own retention policy. For adult records that is commonly eight years after the last entry. Solene Health provides the platform she uses. Solene does not prescribe, does not dispense and does not make clinical decisions.

Messaging is part of the Complete plan. She sets aside dedicated time twice a week to work through messages, so you will normally hear back within a few days rather than the same hour. It is deliberate: the answer comes from your own prescriber, who has your history in front of her, instead of whoever is available. Messages are for the things that can wait a few days, like how you are getting on or a question about your dose.

Three months at a time, paid monthly. You are charged on the same date each month, not three months up front, and the three months are the commitment rather than the bill. You can stop at the end of any cycle. Three months is roughly how long it takes to know whether a treatment is right for you, so a shorter cycle would not really tell you either way, and it is also how much medication is dispensed and posted to you at once.

Two things override the cycle. You have fourteen days from signing up to change your mind, which is your right in law and nothing here removes it. And if Andrea advises that you should stop or pause treatment you are not tied in, and we refund the rest of the cycle: you would never be asked to keep paying for care your own prescriber has withdrawn. Outside those two, cancelling stops the next cycle rather than the one you are in, because the medication has already been dispensed and posted to you and the review has already been provided or booked. If something is not working, talk to us first.

Yes. You keep your NHS GP, and membership adds specialist oversight, weekly tracking and access to Andrea. Whether your GP continues to issue your prescription is their decision, and Andrea can prescribe it instead.